FAQ

You can buy either directyy from our website or via Instagram. MagpieChats started out selling via story sales on Instagram and new stock is often posted there first (with the best deals)

Each MagpieChats piece will be delivered in a 100% paper ring box. All ring boxes are then packaged in a card board box, with an neutral outer plastic mailer bag, with paper based filling to protect them in transit. 

UK - we post all our treasures Special Delivery with Royal Mail within the UK. All items will be fully insured.

UK mainland items over £250: free delivery.

US, Canada, Australia - we offer £15 tracked postage by Royal Mail or £30 tracked DHL courier.

Please email hello@magpiechats.co.uk for additional international shipping quotes.

We have shipping set up for UK, USA, Australia and Canada which is where the majority of our customers to date are located.

We are not currently shipping to the EU due to changes in regulations around packaging.

We can ship to most other countries - please Contact Us for a bespoke shipping request.

We accept all major credit card providers except for AMEX. We do not accept PayPal.

Please contact us with any questions.

If your parcel goes missing, you will receive a refund from MagpieChats and we will deal with the insurance claim against the postal service. Please note that we can only give refunds if the item is not marked as 'Delivered' - please ensure the item is not left in a safe place or with a neighbour!

If you think the delivered status is incorrect and that the parcel has gone missing, please raise the claim with the Postal Service - if the status is updated to 'Not Delivered' then we can step in.

Please note, we do not ship to PO boxes.

All the pieces sold on MagpieChats are made with precious metals (gold, silver and platinum). For determining the type of metal, we use the Hallmarks on the item.

Hallmarking is the official process of independently testing and stamping items made of precious metals to certify their metal purity and authenticity.

Where a hallmark is not present or obscured, the items are tested using XRF Testing. XRF (X-ray fluorescence) testing is a fast, non-destructive method used to determine the purity and elemental composition of gold and other precious metals. It shines an X-ray beam onto the item, causing atoms to emit signature secondary X-rays that identify exact karat weight and alloy elements. Please refer to the item descriptions for specific details.

All pieces where the gemstones represent a significant part of the value of the item are tested by an independent GemA certified gemologist. Any descriptions of 'natural' stones indicate independent gemological testing.

A gemological certificate can be provided with the piece - please purchase the 'Gemologist Certificate' or the 'WGI Certificate'.

For some pieces where the gemstone value is negligible compared to the gold (e.g. garnets in a 9k gold piece) we sometimes use our judgement to estimate the stones and provide the best value to the customer. Please refer to the specific item descriptions, or contact us for more information.

We can offer resizing on most rings. For a standard resize within 3 sizes, please purchase the 'Standard Resize' add on.
For other resizes please get in touch for a custom quote.

We hope that you love your items and that they fit well. We endeavour to minimise returns by providing many photos and videos. Please ask us any sizing questions beforehand, we are happy to help!

If you would like to return your item, you have 14 days - please see Returns for the full policy. Please ship the item using a tracked and insured postal service.